Data Center FAQs

Frequently Asked Questions about our Data Center operations

Are extra support services such as Remote Hands and Remote Reboot available?: Yes. Whether you just need Remote Hands for a reboot or you need full-service System Administrator or Network Administrator help, SolutionPro has the knowledgeable staff to handle your request
Are there any additional fees?: SolutionPro makes every effort to simplify pricing for its services. However, because it’s possible for you to colocate your server with SolutionPro, yet obtain your internet access from another provider, this introduces the opportunity for other fees. Please discuss these cross-connect fees with your SolutionPro account executive.
Are various bandwidth plans available?: Yes. Presently SolutionPro sells bandwidth by the 95 percentile burstable plan, a flat-rate plan based on your bandwidth cap, or a metered-bandwidth plan. Other pricing plans can always be discussed.
Do you have 24x7 On-site or on-call support?: Yes. SolutionPro understands the need for knowledgeable and helpful technicians. Our techs are on-site and available 24x7x365. All our techs are SolutionPro employees, not security guards. Additionally, tier-1 IT expertise is available.
Do you offer any additional services like firewalls, managed colocation hosting, complex hosting setups, load balancing, and tape backup services?: Yes, SolutionPro is a Technology Solution Provider. We don’t just sell colocation space; we sell the knowledge and capability of our people along with the willingness to take on any challenge.
Do you offer scalable solutions such as expanding to multiple servers, cabinets, or cages? How much is additional space?: Yes. SolutionPro offers a large range of scalability opportunities. Pricing is negotiated on a case-by-case basis and determined by many variables. Your account executive can address these questions.
Does SolutionPro offer 24x7 access escorted or unescorted? How much advance notice do you need?: Yes. SolutionPro presently offers unescorted access on a 24x7x365 schedule. Because our facilities are staffed and monitored continuously, we do not require any advance notice if you need access. If you require special services involving a SolutionPro technician, advance notice allows us to prepare for your visit.
How full is your data center?: SolutionPro recently completed phase-II of its data center expansion nearly doubling capacity to ensure plenty of room for new and existing customers. SolutionPro monitors usage levels and trends and has plans in place to maintain optimal capacity and growth.
How has the facility been engineered to withstand disasters?: The SolutionPro facility has been engineered to withstand disasters such as fires, flooding, earthquakes, power outages, etc. Additionally, the geography of Boise is unique in terms of its climate and overall safety level. Boise was rated as the safest city in the continental United States through an independent study*. Boise’s lack of natural disasters, extreme weather, and crime make it a sound choice for a business that seeks consistency for data delivery and protection. Please review SolutionPro’s data center spec. sheet for detailed information.

*According to a Forbes-sponsored study conducted by Sperling’s Best Places-( www.bestplaces.net )
How many IP addresses are provided?: SolutionPro is equipped to offer any customized IP addressing scheme over and above our standard offering. Whatever your addressing needs are, we can handle them.
How secure is your facility?: SolutionPro adheres to the Payment Card Industry (PCI) Security Standard. Additionally, SolutionPro maintains multiple levels of security in the form of biometrics access systems, 24x7x365 on-site personnel, and closed-circuit video surveillance.
How secure is your network from internal and external threats?: Our network is built on hardened Cisco routers to ensure maximum security. We employ a custom Intrusion Detection System to protect our secure server network. Our firewalls are managed by security experts, while customer networks are isolated on VLANS. Your account executive will brief you on network security practices specific to your services at SolutionPro.
Many of SolutionPro’s brochures claim that Boise, Idaho is a safe location and has the second-lowest power cost in the United States. Why is this so important to me?: Upon comparison of SolutionPro to any of the major West Coast or Southwest colocation providers, you will find that charges for power setup and usage account for the largest percentage of monthly charges. Power in Idaho is nearly one-third the cost of neighboring states and we are able to pass this on to you. Go ahead and compare us- we don’t surcharge for power and we charge a reasonable setup fee for additional power capacity. Additionally, it’s important to locate your servers in a facility that is insulated from severe weather, flooding, extreme seismic activity, and power grid problems. Boise, Idaho’s geography, meteorology and available power make it possible for us to deliver the same high-security facility at a significant cost-savings to you.
What referral clients do you offer?: Upon your verbal approval of our facility, and before you sign a contract, SolutionPro will offer our client list for referrals. These include internet distributors, financial institutions, government agencies, health care companies, and many other private companies.
What size is your data center?: SolutionPro has approximately 5000 sq. ft. of data center space. SolutionPro carefully evaluates growth and customer demand to ensure that our utilization rates are optimal for both our clients and the company.
Who are your bandwidth providers?: Currently SolutionPro maintains multiple Gig-E connections to major IP carriers. The physical and logical connections to these carriers have been engineered to provide an optimized level of redundancy. Be sure and discuss the specifics of this during your facilities review and tour.