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When you sign up to receive notifications, we pair your company name and other contact information with the specific products and services you use with SolutionPro. This eliminates nuisssance notifications and will ensure that every notification you receive from us is relevant and timely.
Here's how you can sign up:
Fill out our notification form by clicking here or visting the support page on our website and scrolling toward the bottom option where it says "notifications". There are two levels of notifications- Maintenance or Emergency notification. You can sign up for one or both of them.
There are two ways to be notified- Email or SMS (text message to your phone). If you choose SMS you will receive both email AND sms messages.
What types of notifications will I receive?
The information you provide via the form will be used to pair your set of SolutionPro products/services with your notifications.
You will only receive a notification if the products and services you have are affected by the event.
Is it possible that I could sustain an outage and NOT receive a notification?
Yes. This is because this notification system only notifies you of a company-wide service affecting event which impacts a group of customers. If your individual service is down and you did not receive a notification, the origin of the outage was probably not at SolutionPro or could be isolated to only your hardware or software. Do contact us for help and we'll be happy to troubleshoot the issue. If you have services that you would like monitored on an individual basis- please contact our sales department for further information.
How will I be notified?
This depends on what notifications you have elected to receive:
Maintenance Notifications- These notifications are scheduled maintenance events that may or may not be service affecting. You will receive an sms and/or email message a week prior to and a reminder two days prior to the event. You will also receive a post-event notification.
Emergency Notifications- These notifications are for unplanned service-impacting events. You will receive a brief sms and/or email message when an event has been identified as well as an update every hour during the event. Upon resolution, you will receive an "all clear" message stating that services have been restored.
Why Must I provide my Cell Phone Carrier to you?
Our SMS outgoing messaging system sends to many different cell service providers. The carrier name is required as part of the authentication process. Its there to ensure that we are authorized to send out bulk sms messages to our customers.
I'm using a third-party Cell phone service and don't know my Carrier, why can't you send sms messages to me?
Under certain circumstances, we are unable to determine the actual carrier of your cellular phone service. One example is Google Voice. Google Voice uses several different large carriers but they don't reveal who those carriers are- because of this, its not yet possible for us to send bulk sms messages. If Google and other third-party Cellular service resellers decide to release this information, it might make it possible for us to send messages to you. |
